We pride ourselves on offering the very best service, however, in the rare event that you are not fully satisfied with your order please refer to the below terms and conditions, and we will do our best to resolve the issue with as much haste as possible.
If your parcel arrives in a damaged state, we ask that you refuse delivery and that the parcel is returned to sender. We will of course arrange for a replacement to be sent to you, or a full refund in the event that the goods are out of stock.
In the event that the goods inside the parcel are damaged we ask that you contact us and we will investigate the cause of the damage as well as offering replacement stock or a full refund. Please note, that we are only able to offer replacement stock or a refund if the damage has been caused by ourselves and/or the delivery company. Damage caused to the goods by the customer cannot be replaced or refunded.
Replacement stock cannot be offered in the event that the respective goods are out of stock. A full refund will be offered in this instance.
Stock must be returned to us, with your receipt/invoice affixed, within 7 working days of yourself notifying us that you wish to return your order for you to be eligible for a refund.
Refunds will be processed within 30 working days from the safe delivery of the returned stock to us.
Please send returned goods with your receipt/invoice affixed to:
Milroy's of Soho
3 Greek Street
We advise you to package the goods well, and to take insurance on the parcel, as we are unable to refund goods damaged in transit to us.
You are liable for the cost of return delivery to us. However, you are exempt in the instance of yourself receiving damaged goods from us or if items were delivered in error. In these instances we will arrange for a courier to collect the goods from you at our cost.
Changes To Your Order
You are able to make changes to your order prior to receiving an email confirmation that your order has been processed by us. Please contact us via email to make said changes.
We are able to cancel your order if notified by email within 7 working days from delivery of your order. Please note we are only able to cover the cost of the return, in the event of yourself receiving damaged goods from us or in the instance of a delivery error. Products must be safely returned to us, with your receipt/invoice affixed, within 7 working days of yourself notifying us that you wish to return your order. The goods must be returned to us in the same condition, and untampered with, that the goods left us for you to be eligible for an exchange/replacement stock/refund (with the exemption of receiving damaged goods from us or a delivery error).
We are able to exchange goods if notified within 7 working days of delivery of your order. Please return the goods safely to us, with your receipt/invoice affixed, within 7 working days of notifying us. The goods must be in their original condition and untampered with as the goods were when they left us.
For exchanges of goods with those of a higher value additional payment will be required. If you wish to exchange goods for those of a lower value we will happily refund the difference. Please note you will be charged for the delivery of the new goods.
We try our best to ensure that all photography on our website is an accurate depiction of the products sold. However, in the instance of limited editions and batch releases the photography may be for illustrative purposes only and not be an accurate depiction, if this is the case we will notify you in the product description. This is of particular note where stock imagery is used, batch/cask numbers may not be representative of the product.
Bottle numbers are rarely accurate in product photography. If you are looking for a specific bottle number we invite you to contact us so that we can help you find the correct bottle.
In the instance of goods bought by ourselves at auction or from collections (in particular antique or discontinued products) there may be wear and tear of the product not obvious from the photography. In this instance we will notify you of this in the product description.
Product descriptions are intended to be accurate. The product name, volume, alcohol by volume, age/vintage (if appropriate) and the category of the alcohol (e.g. whisky, gin, vodka etc) should be accurate in the product name and description.
We kindly request that you contact us if you discover an inaccuracy on our website, or if you are unsure what the product description refers to.
Please note that tasting notes provided on our website are subjective, and are the writer's personal experience of the alcohol. We invite you to contact us if you wish to discuss a tasting note, as we are unable to replace, exchange or refund goods purchased over disputes over tasting notes.
'Working days' and/or 'business days' refers to 09:00 - 18:00 Monday to Friday, with the exemption of UK Bank Holidays.
'Goods' refers to products or items sold to you by Milroy's of Soho/Barrel Industries Ltd. This term refers to the product/s and/or item/s within the parcel delivered to you by Milroy's of Soho/Barrel Industries Ltd and to the product/s and/or item/s within the parcel returned by the customer to Milroy's of Soho/Barrel Industries Ltd.
'Us'/'we'/'ourselves'/'our' refers to Milroy's of Soho and its parent company Barrel Industries Ltd.
'You'/'yourself'/'your'/the 'customer' refer to the person/company who has purchased goods from Milroy's of Soho/Barrel Industries Ltd.
We are currently only able to accept British Pound Sterling via our web store.